Refund Policy

Perishable items cannot be returned by mail or to Pick Up Store for the health of our facility and customers.  If you receive a damaged or defective perishable item, please refer to the guarantee policy below.

Guaranteed Live Delivery:

We offer 100% live delivery guarantee policy when either:

    Your temperatures are between 40° and 80° on the day of delivery to your home or
     If you have your package held for pickup when your temperatures are below 40° and above 80°.

Just take a photo within 24 hours of delivery and text it to  713-260-2602 or email it to info@fishgurus.com

    Order number for the item
    Date of arrival
    Condition of item at time of arrival
    Detailed explanation of the issue
    Whether you prefer a refund or replacement

Purchases Not Guaranteed:

If your temps are below 40° or above 80° and you hadn’t selected to have your package held for pickup; we will replace the item and ask that the customer pay for shipping costs the first occurrence only.  No credit or replacement will be honored on subsequent occurrences.

Non-Perishable Items

Returns are accepted on non-perishable items.  We only accept returns on unused/unopened products.  You can return item to 16310 Kensely dr Houston Texas 77082

 

For All Orders

Please allow your order 4 hours at warm room temperature for unrefrigerated bait or cool in refrigerator if refrigeration is required, to recover from the shock of temperature changes in shipping before reporting it as DOA.

Claims must be made within 24 hours of the package being marked “delivered” by the carrier, claims made after 24 hours will not be honored.

We will offer one replacement order according to the terms above, if the replacement item arrives DOA we will offer store credit for the cost of the product only.

We will offer NO refund or replacement for refused packages under any circumstances